Friday, October 09, 2009

A decent airline experience for once

Flying while disabled often tries my patience. Today's experience on Delta was actually decent. I'm so surprised. Though I missed my flight the ticket agents got me on another one a few hours later. The guy in the pink tie was especially nice. At the gate, no one hassled me, but one of the agents came out, crouched down next to my wheelchair at my level, and discreetly talked to me in a way that was just like two human beings talking. That's rare. She asked about an aisle chair, if I needed anything, if I wanted to board first, and gave me a gate tag, without lecturing me what was going to happen and what I did wrong or acting freaked out or being condescending or hostile. Nobody talked about me in front of me like I wasn't there. No one grabbed or pushed me. Yay!

I noticed the people working for the airline were mostly dressed in jeans and tshirts and sweaters, which I also kind of appreciated and which maybe contributed to their acting decent.

I got on the plane, one of the agents carried my bag on, and no one fussed or acted like I had two heads. (If you actually do have two heads, I apologize for my mono-headular-centric language...)

They also put me 2 rows from the plane entrance and bathroom. There is wifi on the plane (though it's only free the first flight.)

Really not bad. I think it speaks more to the horrible experiences I've had with other airlines (see I am not the wheelchair or Why is airline travel so brutal for disabled people? ) but since I've blogged so negatively about airline travel, I'd like to show that it's not all about the fiery complaining over here, and give Delta some props. Get it... "props"?

Thanks for not sucking. Meanwhile, I got some work done with the free wi-fi, and I'm excited about being in Atlanta for Blogalicious Weekend, for women bloggers celebrating their diversity and so on (representing BlogHer, where I work as a web producer and developer). I'm also really excited that I'm going to get to participate in some of ADAPT's actions on Sunday and for that I'll be participating in Nick Dupree's ADAPT Blogswarm and will, I hope, interview some folks about the Community Choice Act to end institutionalization for people with disabilities.

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4 comments:

FridaWrites said...

Airline travel was difficult for me even pre-scooter (horrible pain if I could not get exit row or bulkhead because of spine issues--and I usually couldn't). I'm in some ways grateful I haven't had to fly in several years, though I'm not actually sure I would go on Delta again. I think a lot depends on the individual crews.

I am interested to know if you ever got the right parking at your work--that was awful for the building mgmt. to harass your employer and for the one guy to say he understood because he'd been in a wheelchair. Clearly he didn't.

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william Peace said...

I am amazed that your positive experience with Delta. They are the worst in terms of attitude from major airline carriers. Have you tried Jet Blue? I have a few experiences that were not negative.

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